Eberhard Göbel USA LP Shipping Policy:
In almost all cases, your order will ship within three business days. We are only able to ship to address within the US and we are not able to deliver to PO boxes.
Unused items in resalable condition (with original tags and packaging) can be returned for any reason within 30 days of their purchase. They should be sent to:
EBERHARD GOEBEL USA LP, 1755 The Exchange, Ste 170 Atlanta, GA 30339, USA phone: +1 770 988 8880.
We strongly encourage you to use a shipping method that provides delivery confirmation and\or tracking.
Please include a copy of your invoice or your name, address, day time phone number and/or email address, along with a brief explanation of why you returned the product. Products with defects in materials and workmanship can be returned to same address for warranty evaluation. If we find the problem is due to normal wear and tear or accidental damage, we will contact you with a replacement proposal.
Information we collect:
When you make an online purchase from EBERHARD GÖBEL USA LP, you provide information necessary for billing and shipping purposes, such as your name, email address, mailing address, phone and credit card numbers. We keep a record of your online purchase. The only information we obtain about you is that which you give us—we do not collect it from other sources. Your information will not be sold or shared with anyone else.
How do you use my information?
We use your information to process your order. We will send you an email to let you know that we’ve shipped your order. It’s possible that we may need to contact you via phone, postal mail or email if we have questions regarding your order.